I bought a three pairs of shoes at Payless Shoe Source on July 6. One was a every day item with no discount the other 2 were $34.99 but there was a buy one get one (BOGO) at half off deal at the time so I got one pair for $34.99 and the other pair for $17.50.
Unfortunately, one of the $34.99 shoes broke after a couple of weeks so I went back to the store today to get an exchange. The shoe is no longer in stock so the store clerk told me to find something that is $34.99 for the exchange.
After a long search, there were many shoes on display but not many that I wanted to buy, I finally found a pair that was $29.99. Upon further examination of my receipt, he told me he could only exchange for a $17.50 value because the receipt didn't say the shoes were bought on a BOGO deal.
I told him it was for sure a BOGO deal or else I would not have purchased 3 pairs of shoes that day. He eventually agreed with me but then he told me that he couldn`t give me the sale price of the shoe I found today. The original price of the $29.99 shoes is $39.99 so he told me I could get 50% off $39.99 which meant he wanted me to pay $2.50 for the difference. I didn`t think it was right because the shoes are currently on sale for $29.99 so I should get 50% off $29.99 and actually get a $2.50 refund.
After arguing for a couple of minutes, I didn`t want to waste my time and the time of the couple of people who had formed a line by then. In the end, I asked to get a refund for $17.50. I will never purchase shoes at Payless Shoe Source again. They have just lost a customer for life over a couple of dollars. I also buy shoes for my husband and 2 kids so they actually have lost 4 customers. I'll be taking my money elsewhere from now on.